Refunds and Returns Policy
Effective Date: November 13, 2023
Thank you for shopping at Faith Triumphs. We strive to provide high-quality products to our customers, and your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Physical Products:
a. Initiating a Return: – To initiate a return for a physical product, please contact our Customer Support team at [email protected] within 30 days of receiving the item.
b. Conditions for Return: – Physical products must be in their original condition, unused, and with all original tags and packaging. – We do not accept returns for products damaged due to misuse, accidents, or any other external factors.
c. Return Process: – Once your return is approved, we will provide you with instructions on how to return the item. Please ship the product to our address at 1903, J2 Tower, Cluster J, Near Bonnington Hotel, JLT, Dubai, UAE.
d. Refund Timeframe: – Refunds for returned physical products will be processed within 7 business days from the date we receive the item.
e. Costs and Fees: – Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
2. Digital Products:
a. Refund Eligibility: – Due to the nature of digital products, we generally do not offer refunds. However, if you experience any issues with your digital purchase, please contact us at [email protected], and we will work to resolve the issue promptly.
b. Product Issues: – If you encounter problems accessing or downloading your digital product, please inform us, and we will provide necessary assistance.
3. Contact Information:
a. Faith Triumphs b. Email: [email protected] c. Address: 1903, J2 Tower, Cluster J, Near Bonnington Hotel, JLT, Dubai, UAE.
4. Customer Support:
a. Our Customer Support team is ready to assist you with any questions or concerns regarding returns and refunds. Please contact us at [email protected].
5. Changes to the Policy:
a. We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
By making a purchase on faithtriumphs.com, you acknowledge and agree to the terms outlined in this Refunds and Returns Policy. We appreciate your understanding and cooperation. If you have any questions, please reach out to our Customer Support team.